Emergency Website Support
Site completely down, hacked and defaced, checkout broken and losing sales, or locked out of your own admin — these get treated as emergencies and routed ahead of routine work, same-day, whether or not you already have a plan with us.
- Same-day response, plan or no plan
- Never refused for lack of a plan
- Active subscribers get priority queue
What Counts as an Emergency
Not sure if it qualifies? Submit it anyway and mark the urgency as Emergency — we confirm quickly rather than making you guess. A slow site or a content typo is not an emergency; see Speed Optimization or Website Updates for that kind of routine work instead.
What Emergency Support Costs
Active Plan Subscribers
Emergencies bill at your normal plan rate and go into a priority queue ahead of routine tasks. This is always the better deal if you already have a plan.
No Plan Yet
Emergency work is $25/hour, with a 1-hour minimum, same-day where possible. You are never refused emergency help just because you do not have a plan.
See the full pricing page for how emergency rates compare to routine hourly and plan rates.
How an Emergency Gets Handled
Submit & Mark Emergency
Use Request a Task and select Emergency as the urgency — this routes it ahead of routine work.
Triage
We confirm what is actually happening, whether it is hosting, code, a plugin, or an attack, and what needs to happen first.
Stabilize
The immediate priority is getting the site back up or safe — a full root-cause fix can follow once the bleeding stops.
Confirm & Report
You get a plain-language summary of what happened, what was done, and what to watch for afterward.
How to Get Help Right Now
Submit a Task
The fastest and most reliable way to reach us: Request a Task, select Emergency as the urgency, and describe what is happening. It goes straight into the priority queue.
For a quick heads-up while your task is being scoped, message us on WhatsApp — the same chat button is in the corner of every page on this site.
Emergency Support Questions
How fast is "same-day" really?
Most emergencies submitted during business hours get triage started within a couple of hours and a fix underway the same day. This is not an instant, minute-by-minute SLA — it is honest, prioritized, same-business-day attention ahead of routine work.
What if this happens at night or on a weekend?
We do not claim 24/7 live coverage. Submit the task as soon as it happens so it is first in the queue — response is on the next business day, and we would rather be honest about that than promise round-the-clock coverage we do not actually staff.
Do I need to already be a customer?
No. Emergency support is available to anyone at $25/hour with a 1-hour minimum, same-day where possible. Having a plan gets you your plan rate and priority queueing, but a plan is never a requirement for help.
What if my site was hacked, not just down?
Mark it Emergency the same way — the triage step identifies whether it is a hack, a broken update, or a hosting issue, and routes to the right fix, including full malware cleanup where needed.
Related Services
Site Down or Hacked Right Now?
Submit a task and mark it Emergency — we confirm and start work the same day, plan or no plan.