From Submitted Task to Finished Fix
The same process runs whether you have a monthly plan, a prepaid hour pack, or are paying hourly for a single task.
1. Site Assessment (First Time Only)
Before your first task, we take a quick look at the platform, hosting, and any existing issues, so future tasks are scoped accurately from the start.
2. Submit a Task
Use Request a Task to describe what needs doing — a content change, a bug, a security cleanup, or an emergency. It takes a couple of minutes.
3. We Scope and Confirm
We confirm the fix, the estimated time, and whether it fits your remaining plan hours or needs a quote at the $15/hour rate. Nothing bills without this step.
4. We Do the Work
Routine tasks are scheduled within normal turnaround; emergencies — site down or hacked — are triaged the same day.
5. We Verify and Report
Every completed task is checked before it is marked done. Monthly plan subscribers also get a plain-language report summarizing everything done that month, whether or not anything broke.
What Changes Based on How You Pay
Monthly Plan
Included Automatically
Updates, uptime monitoring, and backups run on schedule without you asking. Task hours draw from your monthly balance until they run out, then bill at your plan rate.
Prepaid Hour Pack
Draw Down As Needed
No scheduled monitoring included, but every task draws from a prepaid balance at a discounted rate, valid for 60 days.
Pay-As-You-Go
One Task at a Time
No balance to manage — each task is quoted at $15/hour and billed only once you approve the quote.
Any Payment Method
Never Included
New website builds, ongoing paid advertising management, and legal or compliance consulting are outside scope for all plans — we will tell you plainly if a request falls here.
Ready to Try It?
Submit your first task — there is no commitment to see how the process works.