Frequently Asked Questions
For pricing-specific questions, see the pricing page FAQ. This page covers how the service itself works.
Do you build new websites from scratch?
No. This agency focuses on maintaining, fixing, and improving websites that already exist. If you need a new site built, we can point you toward that kind of work separately, but it is not what this service is for.
Who actually does the work?
Tasks are handled by our maintenance team directly, not outsourced to an unmonitored third party. Every completed task is checked before it is marked done.
How fast is response time?
Routine tasks are scoped within one business day. Emergency requests — site down or hacked — aim for same-day response, faster for active plan subscribers. See Emergency Website Support for specifics.
How do I share access to my site?
Once a task is scoped, we send instructions for the access we actually need — usually a limited admin or collaborator account rather than full hosting credentials, kept to what the task requires.
Do you sign a confidentiality agreement?
Yes, available on request before any site access is shared, particularly for agency and multi-site engagements.
What if I am not happy with a completed task?
Tell us specifically what is wrong and we will revise it. If a task was clearly not completed as scoped, that revision does not use additional plan hours.
Can you work with international clients?
Yes, pricing is in US dollars and communication happens over email, and a call when useful, regardless of time zone.
What platforms and technologies can you support?
WordPress, Shopify, Webflow, Wix, Squarespace, and custom-built or static sites. See the platforms page for what support looks like on each.
Still Have a Question?
Send us a message and we will reply within one business day.